FAQ
🎁 About the Service
What is BitMuch?
BitMuch is the world’s first AI surprise messenger. We turn your words into a talking 3D avatar — like if Pixar and Hallmark had a baby, but delivered as a QR code you can scan, replay, and never forget.
Why is BitMuch more expensive than a regular card?
Because this isn’t a $2 card with glitter that falls off. Every BitMuch is a mini production — with AI tools, real designers, and hand-tuned details. It’s digital artistry wrapped as a keepsake. Something people replay, not tuck away.
Why is a Fully Personalized avatar more expensive?
Because it’s handcrafted. Our artists use multiple advanced tools to sculpt an avatar that looks and feels like you. We refine facial features, and expressions until it’s spot on. It takes time, skill, and love — which is why it costs more than using our mascot Mia.
Who is Mia?
Mia is our AI courier and digital host — the face of BitMuch. She’s charming, stylish, and just a little mischievous. Think of her as your digital postwoman with personality.
How is this different from just sending a video?
We don’t just record. We create. Every message is crafted into a 3D avatar — either Mia or your own personalized version — delivering your words with emotion, style, and cinematic flair.
Who can receive my message?
Anyone with an email address. No apps. No downloads. Just open, scan, smile.
Can I send a message anonymously?
Not yet — Mia always signs off with your name (and your email is CC’d for transparency). But psst… anonymous surprises are on our roadmap 👀.
When should I use BitMuch?
Perfect for:
- Birthdays, anniversaries, or surprise celebrations
- Wedding invitations or proposals
- “Thank you”s, apologies, or inside jokes🙃
- Any moment that deserves to be bigger than a text
Why choose BitMuch over a regular gift or card?
Because people forget cards. They remember experiences.
Your BitMuch message isn’t tossed in a drawer — it’s replayed, shared, and remembered.
⏱ Delivery & Timing
How fast is delivery?
Mia – Ready-to-Send: Almost instant (within 1 hour).
Mia – Your Words: Same-day, usually 2-12 hours (depending on queue).
Fully Personalized Avatar: Within 24 hours (often sooner).
🤝 Cooperation & Batch Orders
Do you offer bulk or corporate packages?
Yes! We provide tailored solutions for businesses, teams, and events. Whether it’s 10 or 1,000 messages, we can deliver avatars in batch with consistent branding, colors, or even a corporate intro.
Can we customize avatars for our company/team?
Absolutely. Avatars can wear your brand colors, outfits, or even show off your logo. Perfect for milestones, shoutouts, or client surprises.
How do we start a cooperation or place a bulk order?
Just reach out to us directly at bigbatch@bitmuch.io— our team will get back to you with tailored options, pricing, and timelines.
🔒 Privacy & Security
Will you keep my photos or videos?
Nope. Files auto-delete after 30 days (for support and edits), and are never used for marketing without your permission.
Could someone else accidentally open my message?
No. Each BitMuch message is locked behind a unique QR code and private link. Only the person who receives it can open it.
Is the QR code safe?
Yes. Each QR is unique, unlisted, and private.
What if the QR code doesn’t scan? Is there a backup?
No stress — every QR also includes a backup web link. If scanning fails, just click the link and voilà.
📝 Customization
How long can my message be?
Up to 300 characters per order. Need more? Add another 300 with our upgrade.
Can I choose emotions?
Yes! Options include Happy, Sad, Surprised (more coming soon).
🌍 Global & Technical
Do you serve customers worldwide?
Absolutely. Email delivery = global delivery.
Do recipients need an app?
No. Just a phone camera or email app that supports clickable QR codes.
What file do I need to upload?
A clear, front-facing photo with good lighting (JPG/PNG). Avoid sunglasses, filters, or cropped heads.
💳 Payment & Refunds
What payment methods do you accept?
All major cards (via Stripe/PayPal).
Do you offer refunds?
Because these are custom digital products, refunds aren’t offered once production begins. If something isn’t right, our support team will fix it or re-send.